“I started my health care career as a radiology technologist, working at a hospital that was investing in spreading the total quality management/continuous quality improvement methodology throughout the organization. That experience developed my interest in quality and performance improvement, ultimately leading to several years as a PI consultant and eventually to a four and half year role as VP of quality and risk management at a hospital in Florida. I had many years of experience in quality and had obtained my CPHQ in 2007, but the risk responsibility was new to me. I realized I wanted to be more knowledgeable regarding risk management and obtain my Certified Professional in Healthcare Risk Management (CPHRM) credential.”

“The Health Care Risk Management Online program has better prepared me to take the certification exam for my CPHRM.”

“The online format of this program has been great for me. I work full time and it’s allowed me to work around my schedule.”

Melissa Steffy is a senior consultant in the Operational Excellence Department at Christiana Care Health System. She recently completed the Health Care Risk Management Online course.